Please note that the official working days of the Roots store are from Sunday to Thursday. Fridays, Saturdays, holidays and public holidays are a holiday for all Roots employees and shipping companies.

Our first mission is to provide you with the best online shopping experience, so we have made the shipping and delivery process easier for you because your convenience is our priority.

Roots delivers your orders through delivery companies or individuals during peak hours to ensure your service and deliver your orders at the right time.

The delivery policy at Roots is same-day delivery or delivery on another day depending on your geographical location, with the option for you to choose a suitable time for delivery at any time during the day, week, or even month. The delivery process is as follows:

  • Same-day delivery from 4 PM to 9 PM when ordered before 3 PM.
  • Next-day delivery for orders placed after 3 PM.

Delivery Schedule

We provide daily delivery service, except for Fridays and public holidays, in all areas of Kuwait, except for some remote areas. Orders placed within Kuwait after 2 PM will be delivered within 2 to 4 business days.

Shipping time may increase during seasonal periods, due to the high pressure on shipping and delivery companies.

You can subscribe to have your selected products delivered periodically (daily, weekly or monthly).

The item must be requested at least four hours before the time to be obtained so that the delivery team can provide the item, taking into account the time of the request (not to be late) and within the working hours of Roots .

In case of urgent orders, please contact our customer service and we will do our best to help you.

Your signature on the invoice copy will be required to confirm that you have received the products as indicated on the invoice. The order will be delivered to the address registered in the order, and the signature of any person present at this address is considered receipt of the order.

In the event that we reach the registered address and no one is present at this address, please contact the customer service to determine another time for delivery, and the company will not be responsible for any request that exceeds 10 days from the first date of delivery of the order. Note that in the event that you are not present at the agreed time for delivery twice, an additional delivery fee will be charged after that.

In the event that the shipment is not received by the customer or the customer refuses to receive the shipment from the shipping company and the customer wants to cancel the order and return the amount, this will result in deducting the value of the shipping fees in addition to deducting the value of the packaging if the order contains product packaging.

For inquiries and to know the shipping cost to other regions, please contact us via the following email: [email protected]

Important information about delivery

  • The applicant is required to sign a receipt document for the purchases
  • At Roots, we guarantee the safety of your order from theft and damage from the moment it leaves the store until the moment of delivery. Roots is not responsible for the product after the delivery receipt is signed.
  • Ships by Roots store for regions within the Kuwait.
  • The guide uses the approximate delivery time starting from the moment the order is sent. Roots shall not be responsible for any delay arising from the procedures for paying fees by the applicant or delays by customs or shipping companies.
  • Adding a fee to the cost of shipping the order in the event that the place of delivery is located in a remote area outside the delivery areas. In the event that you wish to cancel your order and exchange it, please go to the return policy page and follow the steps mentioned there.
  • A fee will be added to the cost of shipping the order. There may be tax charges upon delivery of the shipment.
  • Please note that if your order has already been sent and you wish to cancel it, you must wait until it reaches you and then proceed with the return procedures.